What Omnichannel solves
Running a business across multiple channels creates real problems: messages get missed, staff get overwhelmed, and customers leave when they don’t get a fast answer. Jinmi Omnichannel addresses all of this in one platform.Feature areas
Unified inbox
Manage every customer conversation from Facebook, Zalo, Website, Email, and Telegram in a single view. Assign conversations, add tags, and reply from one place.
AI chatbot
Automate customer consultations 24/7. Train your chatbot with your product info, FAQs, and scripts — then let it handle questions, recommend products, and close deals automatically.
Automations
Send follow-up messages, remarketing emails, and trigger-based campaigns to the right customers at the right time — automatically.
Analytics
Track conversation volume, agent response times, and channel performance. Use data to reduce costs and improve customer satisfaction.
Integrations
Connect all the channels and tools your business already uses — Facebook Messenger, Zalo OA, Website, Email, Telegram, and more.
Three pillars of Omnichannel
Communication & customer support
Turn every online channel into a 24/7 concierge. Live Chat, Omnichannel Inbox, and AI Chatbot ensure instant replies without overloading your team. Key features: Website Live Chat, Omnichannel Inbox, AI Chatbot 24/7, AutomationsConvenience & flexibility
Manage and respond anywhere with the mobile app. All channel messages land in a single app so you never miss a customer, whether you’re at your desk or on the go. Key features: Mobile Apps (iOS & Android), Integrations, Pre-Chat Form, Help CenterAnalytics & optimization
Move from gut-feel to data-driven decisions. Visualize conversations, agent performance, and channel comparisons to optimize cost, conversion rate, and customer experience. Key features: Analytics & Reporting, Speed & Productivity, Extended Multi-Channel ConnectivityResults from real customers
These numbers come from Jinmi customers who shared their results after deploying Omnichannel.
Get started
1
Create your free account
Sign up at portal.jinmi.ai — the Free plan is available with no credit card.
2
Connect your first channel
Add an inbox from the Omnichannel section of your dashboard. Connect Facebook Messenger, Zalo, your website live chat, Email, or Telegram.
3
Set up your AI chatbot
Upload your product catalogue, FAQ document, or sales script as training files. Configure your chatbot’s responses and go live.
4
Invite your team
Add team members and assign conversations so every customer gets a fast, consistent reply.