Step 1: Select Settings => click Inbox => Add channel connection
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Step 2: Select Website => enter the information => click Create inbox
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Step 3: Select the support agents for the fanpage => click Add agents
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Step 4: A successful connection notification will appear and you can go to the conversation
Omnichannel
How to integrate your website
Add a Jinmi live chat widget to your website and route visitor messages into the Omnichannel inbox. Step-by-step integration instructions included.
Last modified on April 13, 2026